General Questions

How are payments issued?
Payments are issued electronically or via paper checks, depending on the payee's capabilities. Both electronic payments and paper checks always include ...
Fri, 7 Jun, 2019 at 12:13 PM
How can I cancel BillPay?
To cancel BillPay, stop in at any NEFCU branch or call TeleBranch at 800-400-8790.
Fri, 7 Jun, 2019 at 12:13 PM
How do I start using BillPay?
Login to NEFCUOnline and select the "BillPay" link in the main navigation. Click on the button to enroll and then follow the online instructions t...
Fri, 7 Jun, 2019 at 12:14 PM
How much will BillPay cost?
BillPay is free for consumers. Business members will be charged a fee of $6.00 per month. Please refer to our Pricing Schedule for other charges that may ap...
Fri, 7 Jun, 2019 at 12:16 PM
Is there a fee associated with an expedited payment?
A convenience fee of $4.95 for electronic payments and $24.95 for overnight checks will be applied when an expedited payment request is submitted. The conve...
Fri, 7 Jun, 2019 at 12:16 PM
What do I need in order to use BillPay?
You will need to have a NEFCU Share Draft (checking) account and you will need to be a NEFCUOnline user. To set up a payment, you will need to know your pay...
Fri, 7 Jun, 2019 at 12:17 PM
What is the cutoff time to set up or make changes to payments?
You may add, edit or cancel a bill payment up until 4:00 pm Eastern Time on the scheduled “Send On” date.  To make an expedited payment, expand the “Option...
Fri, 7 Jun, 2019 at 12:18 PM
When will the payment I authorized be debited from my account?
If the payee is being paid via paper check, the amount is deducted from your account when the payee cashes the check. If the payee is being paid via an elec...
Fri, 7 Jun, 2019 at 12:18 PM
Who can I pay with BillPay? What payments are not allowed?
You can pay almost any individual or company in the United States. Payments to payees outside of the United States are prohibited and may not be issued und...
Fri, 7 Jun, 2019 at 12:19 PM