New England Federal Credit Union

Login and Security 11

• How do I change my login and security phone numbers?
• How do I change my password?
• How do I change my username?
• How do I login from a public computer?
• How do I reset my password if I get locked out?

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Transfers 6

• Can I transfer to and from an account on which I am the joint member?
• Can I transfer to another member's account?
• Can I transfer to my account(s) at another institution?
• From what type of account can I make an internal transfer?
• How do I make a Principal Only Payment?

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Scheduled Transfers 9

• Can I edit or delete a payment to a loan that the Credit Union has scheduled?
• Can I edit or delete a scheduled transfer or autopay that was set up prior to October 21, 2011?
• Can I set up a scheduled transfer to make a Visa payment?
• How do I cancel a scheduled transfer?
• How do I edit a scheduled transfer?

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Account Access 4

• Can I securely grant access to my account to another user?
• Can any other member see my account information?
• Is it safe to access my accounts? Are my accounts secure?
• Where is my data stored? Who has access to my data?

General Questions 4

• How current is the information on NEFCUOnline?
• How do I sign up for NEFCUOnline?
• How much does NEFCUOnline cost?
• What are the requirements to use NEFCUOnline?

General Questions 6

• How do I download the Mobile App?
• How do I register for mobile banking?
• Is mobile banking secure?
• Is there a cost to use mobile banking?
• What can I do to protect my security and privacy?

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General Questions 9

• How are payments issued?
• How can I cancel BillPay?
• How do I start using BillPay?
• How much will BillPay cost?
• Is there a fee associated with an expedited payment?

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General Questions 3

• How do I create an alert for debit card transactions?
• How do I create an alert for electronic deposits?
• How do I create an alert?

General Questions 15

• Can I cancel a subuser’s access to my accounts?
• Can I edit my subuser’s account information such as their email address, phone number, username, or password?
• Can I give a subuser access to particular accounts?
• Can I place a limit on the amount of money my subuser’s can move?
• Can I prevent a subuser from making transfers between my accounts?

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Money Management 3

• Can I add transactions to Money Management?
• Do I need any special software to use Money Management?
• How do I access Money Management?

Activation and Use 8

• If I want to dispute a transaction, or disagree with a transaction on my account, what should I do?
• If I suspect theft or forgery, or think there is fraud on my account, what should I do?
• How do I activate my Visa?
• How do I get a personal identification number (PIN)?
• How do I make a cash advance?

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General Visa Card Information 4

• What is a minimum monthly payment?
• Can I add an additional user to my credit card account?
• How can I get my credit limit increased?
• What is APR and how do I find my APR information?

Rewards 2

• Can I redeem my rewards online?
• What rewards do you offer?

Visa Online Access Information 3

• Can I download my transactions in Visa Online Access?
• What is Visa Online Access?
• Is Visa Online Access safe?

Authorizations 2

• Why do I still see the authorization, but the transaction has posted?
• What is the difference between Pending Charges and Pending Authorizations?

Making a Payment 4

• Can I make a payment to my Visa from another financial institution?
• Can I schedule a payment in advance or set up automatic payments?
• Can I mail a payment?
• How can I make a payment to my Visa from my NEFCU account?