If I suspect theft or forgery, or think there is fraud on my account, what should I do? : New England Federal Credit Union

If I suspect theft or forgery, or think there is fraud on my account, what should I do? Print

Modified on: Fri, 7 Jun, 2019 at 11:51 AM

If you do not recognize a charge, please follow these four steps:

1. Double-check your receipts and check with other authorized users of your card.
Contact the merchant where the purchase originated.
Contact NEFCU 24 hours a day, 7 days a week at 800-400-8790 to block your card.
If you are unable to determine the validity of the transaction, please complete the fraud packet and mail or fax as indicated on the first page of the form.

If you have any questions, please contact us at 800-400-8790.

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