Activation and Use

If I want to dispute a transaction, or disagree with a transaction on my account, what should I do?
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps: Double-check your receipts and check with o...
Fri, 7 Jun, 2019 at 11:51 AM
If I suspect theft or forgery, or think there is fraud on my account, what should I do?
If you do not recognize a charge, please follow these four steps: 1. Double-check your receipts and check with other authorized users of your card.  Conta...
Fri, 7 Jun, 2019 at 11:51 AM
How do I activate my Visa?
Please call 800.631.3197 to activate your Visa card.
Tue, 29 Mar, 2022 at 2:12 PM
How do I get a personal identification number (PIN)?
To establish a PIN, please call 888.866.0083.    
Tue, 29 Mar, 2022 at 2:13 PM
How do I make a cash advance?
You may use your card for a cash advance at New England Federal Credit Union, any ATM with the Visa logo or any financial institution where Visa cash advanc...
Fri, 7 Jun, 2019 at 11:49 AM
I am traveling internationally; can I use my credit card?
Your card will work in most countries. Due to fraud trends, we may restrict transactions in certain countries. We do strongly recommend that you notify us o...
Thu, 1 Sep, 2022 at 12:57 PM
Who do I talk to if I need help understanding my credit card statement?
If you have questions regarding your statement, or if you feel there is an error, please contact us at 800-400-8790. 
Fri, 7 Jun, 2019 at 11:53 AM
My card has been lost/stolen or misplaced, what should I do?
Call us at 800-400-8790 immediately to report your lost/stolen card. We are available 24 hours a day, 7 days a week, 365 days a year to block your card as q...
Fri, 7 Jun, 2019 at 11:53 AM