If I want to dispute a transaction, or disagree with a transaction on my account, what should I do? : New England Federal Credit Union

If I want to dispute a transaction, or disagree with a transaction on my account, what should I do? Print

Modified on: Fri, 7 Jun, 2019 at 11:51 AM

If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps:

Double-check your receipts and check with other authorized users of your card.
Contact the merchant where the purchase originated.
If you are unable to resolve your dispute with the merchant, please complete the dispute form and mail or fax as indicated on the first page of the form.

If you have any questions, please contact us at 800-400-8790.

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