New England Federal Credit Union

Activation and Use 8

• If I want to dispute a transaction, or disagree with a transaction on my account, what should I do?
• If I suspect theft or forgery, or think there is fraud on my account, what should I do?
• How do I activate my Visa?
• How do I get a personal identification number (PIN)?
• How do I make a cash advance?

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General Visa Card Information 4

• What is a minimum monthly payment?
• Can I add an additional user to my credit card account?
• How can I get my credit limit increased?
• What is APR and how do I find my APR information?

Rewards 2

• Can I redeem my rewards online?
• What rewards do you offer?

Visa Online Access Information 3

• Can I download my transactions in Visa Online Access?
• What is Visa Online Access?
• Is Visa Online Access safe?

Authorizations 2

• Why do I still see the authorization, but the transaction has posted?
• What is the difference between Pending Charges and Pending Authorizations?

Making a Payment 4

• Can I make a payment to my Visa from another financial institution?
• Can I schedule a payment in advance or set up automatic payments?
• Can I mail a payment?
• How can I make a payment to my Visa from my NEFCU account?