New England Federal Credit Union

Login and Security 11

• How do I change my login and security phone numbers?
• How do I change my password?
• How do I change my username?
• How do I login from a public computer?
• How do I reset my password if I get locked out?

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Transfers 6

• Can I transfer to and from an account on which I am the joint member?
• Can I transfer to another member's account?
• Can I transfer to my account(s) at another institution?
• From what type of account can I make an internal transfer?
• How do I make a Principal Only Payment?

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Scheduled Transfers 9

• Can I edit or delete a payment to a loan that the Credit Union has scheduled?
• Can I edit or delete a scheduled transfer or autopay that was set up prior to October 21, 2011?
• Can I set up a scheduled transfer to make a Visa payment?
• How do I cancel a scheduled transfer?
• How do I edit a scheduled transfer?

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Account Access 4

• Can I securely grant access to my account to another user?
• Can any other member see my account information?
• Is it safe to access my accounts? Are my accounts secure?
• Where is my data stored? Who has access to my data?

General Questions 4

• How current is the information on NEFCUOnline?
• How do I sign up for NEFCUOnline?
• How much does NEFCUOnline cost?
• What are the requirements to use NEFCUOnline?